The First MINI-UNIVERSITY in Egypt by USAID-EGYPT, Global Health Tech & Health Care International (HCI)
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Total Quality Management
In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organisation, in everything it does and with all staff. This is the underlying philosophy of Total Quality Management. This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organisations and what the benefits are.
Topics of This Training Program:
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Defining Total Quality Management:
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Principles of Total Quality Management:
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Prevention not correction
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Customer focus
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Techniques used in Total Quality Management:
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Implementing Total Quality Management:
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Principles into practice
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Leadership
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Commitment and involvement
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Organisational culture
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Benefits of Total Quality Management To the customer, employees, and to the organization.